Shopping security at https://www.ovatour.com is provided by 256 bit SSL (Secure Sockets Layer) Protocol and 3D-Secure supported online payment system.
You can examine the SSL certificate by clicking on the lock icon in the address bar of the page where you enter your credit card information and the internet address changes from http to https.
Thanks to the SSL Protocol, which is an industry standard in systems where it is necessary to provide secure information flow in electronic environment, your credit card information you enter while shopping,
It is encrypted independently from https://www.ovatour.com and securely transmitted to the Virtual Pos system of the bank to be authorised. In addition, the SSL Protocol also proves that you are not on a fake version of the site you want to be on, but that you are really on the right site.
Assurance of Virtual Shopping 3D SECURE, https://www.ovatour.com available for your security
What is 3D Secure?
It is a system developed to increase the security of shopping transactions made with credit and debit cards over the Internet. With these "secure virtual shopping" solutions developed by Visa and Master Card, both cardholders and merchants are secured against fraud. Online purchases made from virtual merchants with Verified by Visa and Master Card Secure Code logos are under the assurance of Visa and Master Card.
Why is 3D Secure Secure?
In the 3D Secure system, while the virtual payment transaction takes place, the bank asks the cardholder for the payment password that only the cardholder knows and the identity of the cardholder is verified. Unauthorised persons are prevented from using their cards on the internet.
How Does 3D Secure Work?
The cardholder registers his/her card to his/her bank via internet banking. He/she defines a password and a security question and answer linked to his/her card. The cardholder makes his/her shopping in the virtual workplace compatible with the system and passes to the payment section. The cardholder is presented with a pop-up screen by his/her bank asking for the transaction password and personal security message. The cardholder enters the password and continues the transaction. The transaction is completed when the password is verified by the bank.
Important Note: Except for order payment pages secured by SSL certificate, do not write your credit card information in any form of communication on the internet (e-mails, instant messaging services, customer relationship contact forms, etc.).
Contrary to popular belief, credit card information is not stolen on the internet, but mostly in physical environments in daily use. Remember, all information belonging to your credit card is written on your card.
This information is used in statistical reporting of visitor experiences. The information of our guests is used in our own business and other group businesses. It is not shared with third parties and persons other than our own business without guest approval.
The information we receive through https://www.ovatour.com can be shared with the necessary official institutions within the framework of the authorisations given by the law if needed.
During the villa rental, cottage rental, caravan rental, yacht and boutique hotel transaction from https://www.ovatour.com website, your credit card information is requested only for one-time use in payment transactions and is definitely not shared with third parties and is not stored in the system.
https://www.ovatour.com Your phone number, confidential information such as credit card and password are protected by SSL protocol encryption system (Impossible to Decrypt) while being transferred over the internet.
Website Confidentiality Agreement
I. Purpose of the personal data protection and processing policy
Until today, due to the sensitivity of the works we have been dealing with as DOMBRA TOUR TOUR (OVA TOUR), the data from our customers or prospective customers have been kept confidential and have never been shared with third parties. Protection of personal data is the basic policy of our company. Even before any legal regulation, the company and our subsidiaries attached great importance to the confidentiality of personal data and adopted this as a working principle and instructed their employees to work in line with this principle. As "DOMBRA TOUR TURIZM (OVA TOUR)", we undertake to comply with all the responsibilities imposed by the Law on the Protection of Personal Data. The principles of our companies regarding the protection of personal data also cover our subsidiaries.
II. Scope and amendment of the personal data protection and processing policy
This Policy prepared by our Company has been prepared in accordance with the Law No. 6698 on the Protection of Personal Data ("KVKK"). The Law has entered into force with all its provisions as of today. The data obtained from you with your consent or due to other legal compliance listed in the Law will be used for the purpose of improving the quality of the services we offer, improving the services offered to you and our quality policy. Again, some of the data we have are de-personalised and anonymised. These data are data used for statistical purposes and are not subject to the application of the Law and our Policy. "DOMBRA TOUR TOUR (OVA TOUR), Personal Data Protection and Processing Policy" aims to protect the automatically obtained data of our customers, prospective customers, employees and customers and employees of companies working in solution partnership with us or other persons and includes regulations regarding them. Our Company has the right to change our Policy and Regulation - provided that it complies with the Law and better protects personal data.
III. Basic rules regarding the processing of personal data
a) Compliance with the law and honesty rules: "DOMBRA TOUR TURIZM (OVA TOUR)" questions the source of the data it collects or received from other companies and attaches importance to obtaining them in accordance with the law and honesty rules. Within this framework, "DOMBRA TOUR TURIZM (OVA TOUR)" makes the necessary warnings and notifications to third parties (agencies and other intermediary institutions) that sell the services offered by "DOMBRA TOUR TURIZM (OVA TOUR)" in order to protect personal data.
b) Being accurate and up-to-date when necessary: "DOMBRA TOUR TURIZM (OVA TOUR)" attaches importance to the fact that all data within the organisation are accurate, do not contain false information and finally, if there are changes in personal data, to update them if they are communicated to it.
c) Processing for specific, explicit and legitimate purposes: "DOMBRA TOUR TURIZM (OVA TOUR)" processes data only for the purposes limited to the purposes it offers and obtains the consent of the persons during the service. It does not process, use or have data used for purposes other than business purposes.
d) Being relevant, limited and proportionate to the purpose for which they are processed: "DOMBRA TOUR TOUR (OVA TOUR)" only uses the data limited to the purpose for which they are processed and to the extent required by the service.
e) Being kept for the period stipulated in the relevant legislation or for the period required for the purpose for which they are processed: " DOMBRA TOUR TOUR ( OVA TOUR ) keeps the data originating from the contracts in its structure for the dispute periods of the Law and the requirements of commercial and tax law. However, it deletes or anonymises the data when these purposes cease to exist.
It is important to note that, whether "DOMBRA TOUR TURIZM (OVA TOUR)" has collected or processed the data with consent or in accordance with the law, these principles listed above are still valid.
Maximum Saving Principle / Stinginess Principle
According to this principle called the principle of maximum savings or the principle of stinginess, the data reaching "DOMBRA TOUR TOUR (OVA TOUR)" are processed into the system only as much as necessary. Therefore, which data we will collect is determined according to the purpose. Unnecessary data are not collected. Other data transferred to our company are transferred to the company information systems in the same way. Excess information is not recorded in the system, deleted or anonymised. This data can be used for statistical purposes. Health data from special categories of data are collected only for the purpose of providing better service to customers and protecting their health and are carefully kept in the system.
Deletion of personal data
When the periods required to be kept by law expire, judicial processes are completed or other requirements are eliminated, personal data are deleted, destroyed or anonymised by our company automatically or upon the request of the person concerned.
Accuracy and data timeliness
"DOMBRA TOUR TURIZM (OVA TOUR)" processes the data in the body of "DOMBRA TOUR TURIZM (OVA TOUR)", as a rule, upon the declaration of the persons concerned, in the manner declared by them. "DOMBRA TOUR TOUR ( OVA TOUR )" is not obliged to investigate the accuracy of the data declared by customers or persons in contact with "DOMBRA TOUR TOUR ( OVA TOUR )", nor is this done legally and due to our working principles. The declared data is considered correct. The principle of accuracy and currency of personal data has also been adopted by "DOMBRA TOUR TURIZM (OVA TOUR)". Our company updates the personal data it has processed upon the request of the relevant person or the official documents received by our company. It takes the necessary measures for this.
Confidentiality and data security
Personal data is confidential and "DOMBRA TOUR TURIZM (OVA TOUR)" also respects this confidentiality. Personal data can only be accessed by authorised persons within the company. All necessary technical and administrative measures are taken to protect the personal data collected by "DOMBRA TOUR TOIZM (OVA TOUR)" and to prevent unauthorised access and to prevent our customers and prospective customers from becoming victims. Within this framework, it is ensured that the software complies with the standards, third parties are carefully selected and the data protection policy is complied with within the company.
IV. Data processing purposes
The collection and processing of personal data by "DOMBRA TOUR TURIZM (OVA TOUR)" will be carried out in line with the purposes specified in the clarification text. The data are collected and processed for the purpose of establishing the contract and providing better service to the customers.
V. Customer, prospective customer and business and solution partners data
"As DOMBRA TOUR TURIZM (OVA TOUR), we process your personal data in the capacity of data controller within the scope of the Personal Data Protection Law No. 6698 and other relevant legislation. The categories and descriptions of personal data to be processed in this context are as follows:
- Identity Information: Name-surname, name-surname of the accompanying guest(s), nationality, place and date of birth; Turkish ID, driving licence and passport numbers (including date and place of issue).- Contact details: Address, telephone number, e-mail address.- Financial Information: Mobile billing information, bank account information, payment card number and other payment information, Loyalty Programme memberships, information on products or services purchased.- Customer comments, feedback and complaint data: Special preferences in the field of accommodation, marketing and communication; evaluations, opinions or complaints about brands and facilities.- Other: Information on bookings, travel history; participation in competitions, sweepstakes or marketing programmes; information on the means of transport used to get to the property; booked hotel, airline and rental car packages; groups with which it is connected to stay at the properties, frequent flyer or Travel Affiliate Programme memberships and member numbers, information provided in membership and account applications.
Collection and processing of data for the contractual relationship
If a contractual relationship has been established with our customers and prospective customers, the personal data collected may be used without the consent of the customer. However, this use is realised in line with the purpose of the contract. The data are used for the better execution of the contract and the requirements of the service and are updated by contacting the customers when necessary. On the other hand, the data left to us by our prospective customers (prospective customers) are processed in order to provide them with easier and higher quality service afterwards. These data are deleted upon their request if they have not turned into a contractual relationship.
Business and Solution Partners Data
"DOMBRA TOUR TOUR (OVA TOUR)" adopts the principle of acting in accordance with the law when sharing data with both business and solution partners. Data is shared with business and solution partners with the commitment of data confidentiality and only as much data as required by the service and these parties are obliged to take measures to ensure data security.
Data processing to manage, analyse and improve the services offered
- Conducting a survey to measure the services provided,- To communicate with guests for marketing purposes in line with the communication permissions granted within the framework of other laws,- Making internal correspondence regarding the guests who behave outside the facilities and general etiquette rules during the villa rental and preparing a list in line with this information,- Recording the comments of the guests on social media, blogs, comment portals etc. in the system in order to analyse the feedback of the service provided,- To carry out Sales and Marketing activities to provide a personalised holiday experience by processing the data of the services offered to the guests.
To manage our relations with guests before, during and after Villa, Caravan, Yacht and Boutique Hotel Rentals
- Making a telephone call before entering the facilities,- Customer Loyalty Programme management,- Answering the questions of the guests about the Loyalty Programme, card rates, transition to the next card and similar issues,- Segmentation by processing data on booking history, travel preferences and services received in order to manage marketing activities correctly,- Managing claims/complaints about the services received and our facilities on comment portals, complaint pages, social media channels,- Keeping guests' personal information data up to date and combining it with data from third party sources for analytical purposes
E-invoice & E Archive Invoice
Within the scope of this programme, the customer is automatically registered in the system and invoices are sent via the e-mail address provided by the customer. It is the customer's responsibility to ensure that the e-mail address provided at check-in or updated by applying afterwards is correct and the preferred e-mail address for this communication. If a reservation is made for another family member or persons using this e-mail address, the e-invoice of the relevant invoice is sent to the e-mail owner's address.
E-Invoice; These are invoices prepared electronically, not printed on paper and transmitted to the buyer and/or seller by the servers. The Tax Procedure Law of the Republic of Turkey was put into practice with the Tax Procedure Law Communiqué No. 397 and entered into force as of 5 March 2010.
In accordance with the Tax Procedure Law, e-Invoice contains all the information that should be included in an invoice, while the mutual invoice transmission between the buyer and the seller takes place electronically.
E Archive Invoice is an application that allows the invoice, which is obliged to be issued, preserved and submitted in paper form in accordance with the Tax Procedure Law, to be issued electronically in accordance with the conditions specified in the General Communiqué on Tax Procedure Law No. 433, and to preserve and submit the second copy electronically. All invoices other than invoices created for taxpayers registered in the e-Archive Invoice e-Invoice Application are called e-Archive Invoice.
Data processing for advertising purposes
Regulation of E-Commerce. In accordance with the Law and the Regulation on Commercial Communication and Commercial Electronic Messages. In accordance with the Regulation, electronic messages for advertising purposes can only be sent to persons for whom prior consent has been obtained. The consent of the person to whom the advertisement will be sent must be explicitly available. DOMBRA TOUR TURIZM (OVA TOUR) complies with the details of the "approval" determined in accordance with the same legislation. The consent to be obtained should cover all commercial electronic messages sent to the electronic communication addresses of the recipients in order to promote, market, promote your company's goods and services, promote its business or increase its recognition with content such as celebrations and wishes. This consent can be obtained in writing in physical environment or by any means of electronic communication. The important thing is that the recipient has a positive declaration of will, name and surname and electronic communication address that the recipient agrees to receive commercial electronic messages.
Data transactions made due to the legal obligation of the company or explicitly stipulated in the law
Personal data may be processed without further consent if the processing is explicitly stated in the relevant legislation or in order to fulfil a legal obligation determined by the legislation. The type and scope of data processing must be necessary for the legally authorised data processing activity and must comply with the relevant legal provisions.
Data processing by the company
Personal data may be processed in line with the services offered by the company and its legitimate purposes. However, the data may not be used for unlawful services in any way.
Processing of special categories of data
According to the Law, race, ethnic origin, political opinion, philosophical belief, religion, sect or other beliefs, appearance and dress, association, foundation or trade union membership, health, sexual life, criminal conviction and security measures, and biometric and genetic data are personal data of special nature. "DOMBRA TOUR TOUR (OVA TOUR)" also takes adequate measures determined by the Board in the processing of special categories of personal data. "DOMBRA TOUR TOUR ( OVA TOUR ) ", with the consent of the persons in order to provide better services, may process special quality data only for the purpose for which they were collected.
Data processed by automatic systems
"DOMBRA TOUR TURIZM (OVA TOUR)" acts in accordance with the Law regarding the data processed through automated systems. The information obtained from these data without the explicit consent of the persons cannot be used against the person. However, "DOMBRA TOUR TOUR ( OVA TOUR )" may take decisions about the persons it will process by using the data in its own system.
VI. User information and internet
In case of collection, processing and use of personal data on websites and other systems or applications belonging to "DOMBRA TOUR TURIZM (OVA TOUR)", the relevant persons are informed about the privacy statement and, if necessary, cookies. Persons are informed about our applications on the web pages. Personal data will be processed in accordance with the law.
When you visit our web page, we bring the following information to your attention regarding the cookies we use / will use on our page.
The data processed in relation to employees by automated systems may be used in internal promotions and performance evaluations. Our employees have the right to object to the result that goes against them and they do so in accordance with internal procedures. The objections of the employees are also evaluated within the company.
Purpose of Using Cookies: Measurement In-site optimisation Cookie Type: Functional and analytical cookies Commercial cookies
3rd party companies (criteo, rtbhouse)
Functional and Analytical
Cookies contain data about remembering your preferences, using the website effectively, optimising the site to respond to user requests and how visitors use the site. Due to their nature, this type of cookies may contain your personal information such as username etc.
Third Party Cookies
DOMBRA TOUR TURIZM (OVA TOUR) (https://www.ovatour.com) websites / mobile applications / mobile websites work with third party reliable, recognised advertising providers. Third party service providers place their own cookies in order to provide you with special adverts. Cookies placed by third parties collect, process and analyse the browsing information of visitors on websites and how they use them.
It serves to increase your usage experience by presenting products/content similar to the ones you have targeted in line with your interests and choices and by offering a more advanced, personalised advertising portfolio. The above-mentioned session, persistent, functional and analytical and commercial cookies are kept in the background for approximately 2 (two) months and the necessary adjustments can be made in the individual internet browser settings. Removal from these settings may vary depending on the internet browser.
If your transaction is incomplete due to errors or interruptions in the system during the reservation phase, our call centre representative will contact you.
How can I delete cookies?
Purposes of Collection and Processing of Security Data at the Facilities
Within the scope of Law No. 6698, DOMBRA TOUR TURIZM (OVA TOUR), which has the title of data controller within the scope of Law No. 6698, your security camera images obtained due to your visit to https://www.ovatour.com are collected in order to ensure the security of both our company and you and to ensure that our company can provide you with safe service. Your personal data is not used for purposes other than those listed; It is processed based on the legal reason of the legitimate interest of the data controller regulated in Article 5/2 (f) of the KVKK. As a rule, your collected personal data is not shared with any third person or organisation. However, it may be shared to meet the requests from legally authorised public institutions and organisations in order to fulfil the legal obligations set out in Article 5/2(ç) of the law. After the purpose of collection is over, your data is destroyed.
Data belonging to our employeesData processing for the labour relationship
Personal data of our employees may be processed without consent to the extent necessary for labour relations and health insurance. However, "DOMBRA TOUR TOUR (OVA TOUR)" ensures the confidentiality and protection of the data of its employees.
Data is obtained from Kariyer.net system for job applications and candidate recruitment and human resources management and the data is recorded in the system within the scope of the candidate evaluation process.
Processing Pursuant to Legal Obligations
"DOMBRA TOUR TURIZM (OVA TOUR)" may process the personal data of its employees without obtaining further consent in order to clearly state the processing in the relevant legislation or to fulfil a legal obligation determined by the legislation. This is limited to the obligations arising from the law.
Processing for the Benefit of Employees
"DOMBRA TOUR TURIZM ( OVA TOUR ) i" may process personal data without obtaining consent for transactions in the interest of company employees, such as private health insurances. "DOMBRA TOUR TURIZM (OVA TOUR)" may also process the data of employees for disputes arising from labour relations.
Processing of special categories of data According to the Law, race, ethnic origin, political opinion, philosophical belief, religion, sect or other beliefs, appearance and dress, association, foundation or trade union membership, health, sexual life, criminal conviction and security measures, and biometric and genetic data are personal data of special nature. "DOMBRA TOUR TOUR (OVA TOUR)" also takes adequate measures determined by the Board in addition to the consent of the person concerned in the processing of sensitive personal data. Special categories of personal data may be processed without the consent of the person concerned, but only in relation to and limited to the cases permitted by the Law. In order for our employees to benefit from insurance and health services, the qualified data obtained from them are used only for the purpose.
Telecommunications and internet
The computer, telephone, e-mail and other applications allocated to employees within the company are allocated to the employee for business purposes only. The employee cannot use any of these tools allocated by the company for private purposes and communication. The Company may control and audit all data on these tools. The employee undertakes that he/she will not keep any data or information other than work on the computer, phones or other tools allocated to him/her from the moment he/she starts work.
VII. Transfer of personal data domestically and internationally
Personal data may be shared by "DOMBRA TOUR TURIZM (OVA TOUR)" with its business and solution partners in order to provide services.
"DOMBRA TOUR TOUR ( OVA TOUR ) " may transfer personal data to the following persons and institutions for certain purposes; " Business partners of "DOMBRA TOUR TURIZM (OVA TOUR)" limited to the purpose of ensuring the fulfilment of the purposes of establishment of the business partnership, " To the suppliers of "DOMBRA TOUR TURIZM (OVA TOUR)" for the limited purpose of ensuring the provision of services to our Company that are outsourced by our Company from the supplier and necessary to fulfil the commercial activities of our Company, " To the solution partners of "ANT GÖKHAN SEYAHAT TURİZM (Unforgettable-Holiday)", "DOMBRA TOUR TURIZM (OVA TOUR)", "ANT GÖKHAN SEYAHAT TURİZM (Unforgettable-Holiday)" limited to ensuring the execution of our company's commercial activities that require the participation of affiliates, "DOMBRA TOUR TURIZM (OVA TOUR)" has the authority to transfer personal data domestically and abroad in accordance with the other conditions in the Law within the conditions determined by the Board and subject to the consent of the person.
VIII. Rights of the data subject
"DOMBRA TOUR TURIZM ( OVA TOUR ) " acknowledges that the data subject has the right to obtain the consent of the data subject before the data is processed within the scope of the Law and has the right to determine the fate of the data after the data is processed.
In relation to personal data by applying to our contact person announced by "DOMBRA TOUR TOUR ( OVA TOUR ) " on our web page; a) To learn whether their personal data is being processed or not, b) Request information if personal data has been processed, c) To learn the purpose of processing personal data and whether they are used in accordance with their purpose, ç) To know the third parties to whom personal data are transferred domestically or abroad, d) To request correction of personal data in case of incomplete or incorrect processing, e) To request the deletion or destruction of personal data within the framework of the conditions stipulated in Article 7, f) To request notification of the transactions made pursuant to subparagraphs (d) and (e) to third parties to whom personal data are transferred, g) To object to the emergence of a result to the detriment of the person himself/herself by analysing the processed data exclusively through automated systems, ğ) In the event that personal data is damaged due to unlawful processing of personal data, it has the right to demand compensation for the damage.
On the other hand, individuals do not have any rights regarding anonymised data within the Company. "DOMBRA TOUR TURIZM (OVA TOUR)" may share personal data with the relevant institutions and organisations in accordance with the business and contractual relationship, in order for a judicial duty or state authority to exercise its legal powers.
Personal data owners may submit their requests regarding the above-mentioned rights by filling out the application form on the Company's official website https://www.ovatour.com completely and signing it with wet signature and sending it to the contact address specified below, by registered letter with return receipt requested and with copies of their identity cards (for identity card, only the front side photocopy). Your applications will be answered as soon as possible depending on the content of your application or within 30 days at the latest after it is received by our company. You must send your applications by registered letter with return receipt. In addition, only the part of your applications related to you will be answered, and an application made about your spouse, relative or friend will not be accepted. "DOMBRA TOUR TOUR (OVA TOUR)" may request other relevant information and documents from the applicants.
IX. Confidentiality Principle
The data of employees or other persons in "DOMBRA TOUR TURIZM (OVA TOUR)" are confidential. No one may use, copy, reproduce, reproduce, transfer, transfer to others, or use this data for any other purpose other than business purposes without contractual or legal compliance.
X. Transaction security
All necessary technical and administrative measures are taken to protect the personal data collected by "DOMBRA TOUR TURIZM (OVA TOUR)" and to prevent unauthorised access and to prevent our customers and prospective customers from becoming victims. Within this framework, it is ensured that the software complies with the standards, third parties are carefully selected and the data protection policy is complied with within the company. Security measures are constantly renewed and improved.
"DOMBRA TOUR TURIZM (OVA TOUR)" carries out the necessary internal and external audits on the protection of personal data.
XII. Notification of Violations
"DOMBRA TOUR TOUR (OVA TOUR)" takes immediate action to remedy the breach in question when it is notified of any breach of personal data. It minimises the damage of the person concerned and compensates the damage. When personal data is obtained by unauthorised persons from outside, it immediately notifies the Personal Data Protection Board.
Applications can also be made according to the procedures specified in DOMBRA TOUR TURIZM (OVA TOUR) | CONTACT (https://www.ovatour.com) regarding the notification of violations.
Regarding the requests made in accordance with the Law on the Protection of Personal Data
As announced on DOMBRA TOUR TOUR (OVA TOUR) | CONTACT (https://www.ovatour.com) pages, all applications will be processed if the form on the page is filled in and sent to the address on the form by registered letter with return receipt with a copy of identity card attached.
The rights regarding personal data can only be used for the data belonging to the individuals themselves. Requests regarding the data of persons other than the person who filled out the form and attached a photocopy of his/her identity card will not be taken into consideration. Forms without a photocopy of identity card will not be taken into consideration. Even when data deletion requests are fulfilled, we inform you that we are obliged to share the data with the official authorities if requested by the official authorities.
For Application Form DOMBRA TOUR TOUR (OVA TOUR) | CONTACT (https://www.ovatour.com)
"DOMBRA TOUR TURIZM (OVA TOUR)" reserves the right to make changes to the statements herein. If a significant change is made to the statement, a link to the current statement is added to the main page of the website. Guests who have registered for any of our products or services can be informed about this issue through the communication channel provided to the properties. The last time the declaration was updated and the update number are indicated at the end of this text.
Any changes made to the declaration become effective upon publication of the amended declaration on the website. Using the site, any of our products and services following such changes indicates your acceptance of the amended statement in effect at that time.
Policy Update: 19.12.2019.KVKK
For questions about the confidentiality agreement, you can contact us using the contact details below.DOMBRA TOUR TOURISM ( OVA TOUR )
Kadriye Mah. Çamlık Cad. No:6/DA Serik / ANTALYAMersis No:... [email protected]+90 534 921 14 91